Mystery guest

Our rigorous mystery guest assessment provides feedback at every step of your guests journey; from reservation and arrival to departure, identifying both strengths and weakness.

Our flexible approach means that you receive a report tailored to your exact requirements. Typically our report covers over 300 aspects of Hotel operation and is based on AA criteria but with added flexibility.

We can help monitor and improve operational standards by ensuring each staff member consistently delivers excellent service, making you stand out from your competitors. Our mystery guest assessment also provides feedback on missed sales opportunities observed throughout the experience, helping make your business more profitable.

Our unbiased feedback can increase your average booking value by ensuring every sales opportunity is maximised.

We aim to email the completed mystery guest report within 48 hrs of check-out.