Assured Customer Experience (ACE) is a family owned company and we pride ourselves on the high quality service our clients receive. We work with a nationwide portfolio of groups, independently owned hotels, restaurants and conference centres.

We can provide full consultancy as well as the tools to analyse data in-house. Our personal support is available to our clients as much or as little as is required.

Our hospitality mystery shopping solutions include overnight mystery guest feedback, restaurant mystery guest visits, recorded telephone mystery sales enquiries, online reputation and social media management. 

Airlines, Multi-site retail units and Marinas have also benefitted from our flexible mystery guest feedback.


Our dedicated team of mystery guests provide detailed feedback on each step of your guest’s journey, including customer engagement, marketing, sales and brand standard.

We recognise that every business is different therefore our questionnaires are specific to each individual client. We do not believe that just ticking boxes is enough; each questionnaire response also includes positive and negative narrative feedback.

All of our mystery guests have been personally recommended to us and have a passion for quality and an eye for detail.

ABOUT US