Assured Customer Experience was founded by Chris Talbot in 2006. Chris and his team bring an impressive breadth of experience from within the hospitality and retail industries.


At the heart of Assured Customer Experience is an established and dedicated team of experienced analysts, researchers and mystery guests. All of our staff come with industry experience and receive dedicated on-going training.


We pride ourselves on the high levels of service we provide our clients with. All of our team are easily contactable via email and the telephone and we pride ourselves on a prompt turnaround of communication.