Mystery Guest

Our detailed mystery guest assessment captures the complete hotel experience from reservation to check-out, identifying weaknesses and strengths.


Within 24 hrs of checkout the mystery guest report is emailed directly to you containing comprehensive feedback on the following areas; 

  • Telephone/website reservation

  • Up-selling

  • Arrival and check-in

  • Bedroom and bathroom

  • Public areas

  • Health club, spa or other onsite facilities (if applicable)

  • Room service

  • Dinner

  • Breakfast

  • Staff friendliness and helpfulness

  • Checkout

Each area of the mystery guest report contains a scored section and a comments section. The scored section allows efficient benchmarking and the comments section provides you with valuable feedback.


Also included in the mystery guest package is a digital recording of the reservation.