Mystery Guest
Our detailed mystery guest assessment captures the complete hotel experience from reservation to check-out, identifying weaknesses and strengths.
Within 24 hrs of checkout the mystery guest report is emailed directly to you containing comprehensive feedback on the following areas;
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Telephone/website reservation
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Up-selling
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Arrival and check-in
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Bedroom and bathroom
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Public areas
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Health club, spa or other onsite facilities (if applicable)
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Room service
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Dinner
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Breakfast
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Staff friendliness and helpfulness
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Each area of the mystery guest report contains a scored section and a comments section. The scored section allows efficient benchmarking and the comments section provides you with valuable feedback.
Also included in the mystery guest package is a digital recording of the reservation.