Assured Customer Experience was engaged to provide an impartial appraisal of our facilities. It was important to us that a mystery guest company was engaged that was discreet, value-for-money and flexible. Assured Customer Experience ticked all of these boxes and has enabled us to further enhance our service standards and increase our average booking value by 12%.

Development Manager – Independently owned Hotel


I am delighted with the feedback from the mystery guest audits undertaken at the hotel. They have enabled me to enhance the services the hotel offers as well as looking at whether the hotel exceeds our guests expectations.

Hotel General Manager – Independently owned Hotel


Assured Customer Experience demonstrates an in-depth understanding of our industry. They provide our operations team with detailed feedback and we have been delighted with the service received. We look forward to continuing this relationship to help ensure our Customers experience the highest possible service quality.

CEO – National hotel chain